Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at firstname.lastname@example.org as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
We accept VISA, Mastercard, American Express, Discover Card, Dinners Club, JCB, Apple Pay & Google Pay.
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.fashre.com and log into your customer account to check the order status at any time. If has received payment, the order status will show “Processing”.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Please read our Shipping Policy page for more info.
Yes, we can send your order to a different address.
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier’s system.
If you have any concerns with your order, please contact our support team at: email@example.com and they will be glad to assist you. Most emails are answered within 1 business day.
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
If you need to swap an item
Returns and Exchanges
No, you don’t need to. You can make purchases and check out as a guest everytime.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at email@example.com with a snapshot of the product and we will get back to you as soon as we can.
Kindly drop an email to our Customer Care Team at firstname.lastname@example.org if you have not received your parcel after 10 working days and we will assist you accordingly
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at email@example.com and we will assist you further.